Shipping policy
Delivery Services
All orders are dispatched using third-party courier services. While we work closely with our delivery partners to ensure a reliable service, delivery times are provided as estimates only and are not guaranteed.
Dispatch Times
Orders are typically processed and dispatched within the timeframe stated on the product page or at checkout. Dispatch times may vary depending on stock availability, order volume, and external factors beyond our control.
Delivery Times
Estimated delivery times are provided at checkout where available. These estimates begin once the order has been dispatched and do not include weekends, bank holidays, or unforeseen delays caused by courier networks.
Courier Delays
As deliveries are handled by third-party couriers, we cannot accept responsibility for delays caused by factors outside our control. This includes, but is not limited to, adverse weather conditions, transport disruptions, industrial action, or operational issues within courier networks.
Damaged or Lost Goods
All goods are carefully packed before dispatch. If your order arrives damaged, incomplete, or does not arrive within a reasonable timeframe, please contact us as soon as possible with your order number and any supporting evidence, such as photographs. We will work with the courier to investigate the issue and resolve it in line with your statutory rights.
Delivery Address Accuracy
Customers are responsible for ensuring that delivery details provided at checkout are accurate and complete. We cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
Failed Deliveries and Re-delivery
If a delivery attempt is unsuccessful and the courier returns the goods to us, additional delivery charges may apply before the order can be resent.
Contact Us
If you have any questions about shipping, delivery times, or an existing order, please contact our customer support team using the details provided on our website.